We are made up of highly skilled staff, volunteers and trustees who make Butterfly House an outstanding palliative and lymphoedema care facility.

Our Team

Senior Management Team

  • Jo Woolf - CEO
  • Jackie Ward - Head of Finance
  • Pamela March - Head of Income Generation
  • Sharon Fairclough - Head of Clinical Services and Education 

Trustees

  • Dr Michael Bowker (Chair)
  • David Balls
  • Alan Chandler
  • Trevor Davey
  • Barry Pickersgill
  • Snehal Rabheru
  • Dr James Walter
  • Philip Watkins

Documentation

Our Strategic Plan sets out our aims for the future and our Report and Accounts reviews our performance and the progress we are making towards achieving these aims.


Our Promise to You

Here at Butterfly House we are dedicated to providing the highest standard of service to patients, families and carers affected by life limiting illness. We hope you will be pleased with all aspects of our care and services and we encourage you to tell us about your experience with us.

We are always interested to hear your views and comments and if you have any suggestions you can let us know by telephone us, call in person or write to us if you prefer.

COMPLIMENTS

It is always reassuring and motivating for all of us to know that we are meeting the high standards of service and care that we set for ourselves.

If you are particularly pleased with the care you have received or the service we provide, we would be delighted if you would let us know so that we can pass on your comments and teams.

Thank you for helping us to constantly improve our services.

COMPLAINTS & GRIEVANCES

There are occasions when we don't get things right and mistakes do happen.  When they do, it is helpful for us to hear about them.  We will take your complaint seriously and investigate the matter promptly.  All complaints will be dealt with sympathetically and thoroughly.

How to make a complaint

You can make a complaint verbally, in writing by email or post, or by using the Complaints and Grievances form.

If you choose to speak to a member of staff, we will try to deal with your concerns straightaway or we will discuss the complaints procedure with you and arrange to come back to you once the matter has been investigated.

Complaints by letter, email or using the form below will be acknowledged within two business days of receipt and we aim to resolve all complaints within 21 business days.

Once an assessment and an investigation of your concerns have been made, we will respond with our findings and a decision.  Sometimes more detailed investigations are needed and if this is the case, we will contact you with an update and give you the date we expect to report back to you. 

If you are not happy with the response to your complaint, you can ask to see or write to the Chief Executive to discuss the matter further.  If you are still not satisfied with the outcome, you can phone or write to us to request a meeting with the Chair of Trustees. 

Chief Executive: Jo Woolf

Chair: Dr Michael Bowker